-Remote/Home Office
Date Posted
02 Jul 2020

A career with CAES is more than just a job, it is the pathway to a bright future.

Are you searching for a career with a company that offers challenging, diverse projects and opportunities?  Are you looking for a position with a company that is growing and able to offer long-term professional advancement?   Searching for a company that values a friendly work environment and that values YOU? Consider Cobham.  #peoplefocusedmissiondriven #everymissionmatters

We are Cobham Advanced Electronic Solutions (CAES), a technologically advanced electronics company employing more than 3,600 talented makers, thinkers, innovators, and doers nationwide. We build things that solve challenging problems from deep space to the depths of the ocean. We serve customers in defense, aerospace, security, medical, and industrial markets.

Job Description

We are currently seeking a full time experienced Human Resources (HR) Customer Service Representative.

The HR Customer Service Representative is responsible for being the first line of contact (HR Help Desk, phone, live online chat and email) for the Human Resources function and employee base, providing solutions to HR and HR Systems related requests to assist employees in completing their human resource transactions in accordance with service standards.  They perform a broad number of administrative/clerical duties in support of the Human Resources Department.  Additionally, the HR Customer Service Representative will utilize the HR Shared Services Oracle HCM portal (HRSolutions) to receive, track and resolve inquiries from its customers resolving each case in earnest before escalating to the next support tier.

Key responsibilities include:

  • Perform initial triage, intake and resolution of the full range of HR inquiries including but not limited to, HR programs, services, policies, Benefits Administration,
  • Payroll/Time and attendance, Training and Development, HR Information Systems, Labor Relations and Employee Services, Work Life Programs and Leave Programs.
  • Provides information to employees on matters pertaining to their personal employee information. Provide support during employee transitions: on-boarding, off-boarding, FMLA/STD/LTD, life insurance, etc. Responds to employee needs in a quick & effective manner.
  • Determines the priority level of transactions and inquiries; proactively escalates to the appropriate next tier group/individual on the employee’s behalf to ensure timely resolution of the matter/ concern.
  • Researching and analyzing root causes of human resources issues, resolve employee issues with a systematic approach. Coordination of resolution between the necessary departments and communicating of resolution to employee
  • Supports (develop and maintain content) HRSolutions knowledge management and sharing activities/cross training and collaboration.
  • Maintain current knowledge of all CAES HR programs and services to facilitate first customer contact resolution.
  • Data entry of employee information into Oracle HCM and ERP/time recording systems
  • Processes various forms related to documenting human resources activities such as leave of absence documents, tuition reimbursements, etc.
  • Maintenance of centralized database (SharePoint) of policies & procedures.
  • Administration of Human Resource System. Basic one-on-one HR system help as needed (Oracle HCM (ESS & MSS), Cornerstone, ADP, etc.).

Minimum Qualifications:

  • 3+ years of experience in HR, to include either entirely professional experience or a combination of education and professional experience. Professional experience should include a strong customer/client service focus, and the ability to present ideas and information to customers in a clear, concise manner.
  • High school diploma
  • Strong proficiency in Microsoft Office Suite as well as familiarity with Oracle HCM, ADP Workforce Now, Workday, or another HRIS.

Preferred Qualifications:

  • Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions
  • Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
  • Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members
  • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
  • Good analytical and problem solving skills
  • Good computer skills, Google Docs, MS Office, HR System
  • Excellent listening and customer service skills.
  • Bachelor’s degree

About Us:
Founded in 1934 by aviation innovator Sir Alan Cobham, our values of Trust, Talent and Technology have driven us to become a global leader in state-of-the-art aerospace and defense systems. It's the insights of our innovators today that will secure our collective future. Innovators like you!

If you are authorized to work in the United States, then we encourage you to apply.  We are unable to sponsor work visas.  U.S. Citizenship required for positions requiring a Security Clearance.

Cobham is one of the world's leading companies engaged in the development, delivery and support of leading-edge aerospace and defense systems in the air, on land and at sea. Our clients and partners trust Cobham to deliver the mission-critical technology they need, and we trust our employees to draw on their ingenuity and passion to deliver those solutions. This leads to an empowering culture for our people. Our Leadership team is open, sharing plans for the next five years, driving retention by offering demanding, exciting work, and providing full guidance and mentoring.

Employment Transparency: 
Cobham is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of Cobham to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. Cobham will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here and the poster supplement is available here. 
The Pay Transparency Policy is available here.

Cobham Advanced Electronic Solutions is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. 

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