US-New Hampshire-Exeter
Date Posted
04 Jun 2019

A career with CAES is more than just a job; it is the pathway to a bright future.

Are you searching for a career with a company that offers challenging, diverse projects and opportunities?  Are you looking for a position with a company that is growing and able to offer long-term professional advancement?   Searching for a company that values a friendly work environment and that values YOU? Then look no further!!  Consider Cobham.  #peoplefocusedmissiondriven #everymissionmatters

We are Cobham Advanced Electronic Solutions (CAES), a technologically advanced electronics company employing more than 3,600 talented makers, thinkers, innovators, and doers nationwide. We build things that solve challenging problems from deep space to the depths of the ocean. We serve customers in spanning defense, aerospace, security, medical, and industrial markets.

Cobham Advanced Electronic Solutions - Exeter provides critical RF and microwave solutions for land, sea, air and space platforms through our customized products.  We are actively seeking a Customer Service Supervisor.  This role requires a highly motivated individual who is an effective team manager and has experience in volume sales order and bid processing.

Reporting directly to the Sr. Director of Business Development, this role will be responsible for effectively supervising a team of Customer Service Representatives and managing the inside sales processes for developing quotes and processing customer orders.  This role is critical to ensuring customer satisfaction through prioritizing and coordinating team activities to ensure timely, complete, and accurate processing customer requests for quotes and sales orders.  This supervisor will collect and report team effectiveness metrics and be responsible for implementation of process improvements.

The ideal candidate will have experience on a fast moving B2B inside sales team in a manufacturing company and have prior supervisory experience.  The candidate should be capable of managing and tracking the numerous customer interactions underway within the sales team and have the ability to engage in the details of quote generation and order processing in order to ensure timeliness, accuracy, and completeness of the work.  The candidate will have demonstrated a high level of emotional intelligence when mentoring team members or managing conflicting business objectives. 

Key Responsibilities:
  • Lead and mentor the team of Customer Service Representatives
  • Managing quotes and order acceptance processes to ensure high quality and timely response to customers
  • As a hands on leader, participate in quote generation and working with customers
  • Collect, analyze, and report team output and quality metrics and employ this information to improve team performance.
  • Performance of customer surveys and collection of Customer Satisfaction metrics on a quarterly basis.
  • Identify and provide training of the CSR team members to ensure currency with quote and order acceptance processes, enterprise tools, etc.
  • Participate / promote process and business practice improvements based on internal metrics and customer satisfaction feedback.
  • Lead weekly CSR team meetings to review and resolve any process questions, etc.
  • Relentlessly manage and drive performance against goals established
  • Perform analyses and generate reports as defined, using CRM / Salesforce
  • Maintain and promote a successful and positive work environment
Minimum Requirements:
  • Bachelor’s Degree plus four (4) years business management/leadership experience
  • Demonstrated ability to extract and analyze data, to create charts for management review
  • Demonstrated experience in demand-driven business process execution
  • Track record of building and maintaining excellent relationships
  • Experience leading teams
  • Selected applicant may be subject to a government security investigation and must meet the eligibility requirements for access to classified information
Preferred Experience:
  • Experience in a B2B sales team for a manufacturing company
  • Experience with US government contracts requirements
  • Active DoD clearance
  • Salesforce
Key Leadership Competencies:
  • Demonstrate Cobham’s SPIRIT values (Safety/Security, Performance, Innovation, Relationships, Integrity, Trust)
  • An authentic and believable leader who communicates with conviction and humility and is able to engender trust throughout the organization
  • A natural communicator and influencer, using such strengths in often difficult and complex situations
  • Strong emotional intelligence
  • Enthusiasm for building high-performing teams
  • An approachable, hands-on and “roll up the sleeves” management style with attention to detail
  • Keen business judgment with the ability to provide fresh, proactive insight
  • A willingness to be out among the employees and the customers listening to their ideas and concerns while gaining their trust and support
  • A communication style which instills confidence and can cross organizational boundaries.
  • An entrepreneurial orientation, yet with the skills and savvy to work within the existing company culture and help to evolve into the desired culture
  • Flexibility and problem-solving capabilities
  • High energy level and strong action orientation
About Us:
Founded in 1934 by aviation innovator Sir Alan Cobham, our values of Trust, Talent and Technology have driven us to become a global leader in state-of-the-art aerospace and defense systems. It's the insights of our innovators today that will secure our collective future. Innovators like you!

If you are authorized to work in the United States, then we encourage you to apply.  We are unable to sponsor work visas.  U.S. Citizenship required for positions requiring a Security Clearance.

Cobham is one of the world's leading companies engaged in the development, delivery and support of leading-edge aerospace and defense systems in the air, on land and at sea. Our clients and partners trust Cobham to deliver the mission-critical technology they need, and we trust our employees to draw on their ingenuity and passion to deliver those solutions. This leads to an empowering culture for our people. Our Leadership team is open, sharing plans for the next five years, driving retention by offering demanding, exciting work, and providing full guidance and mentoring.

Employment Transparency:
Cobham is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of Cobham to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. Cobham will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here and the poster supplement is available here.
The Pay Transparency Policy is available here.

Cobham Advanced Electronic Solutions is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to or call (703) 842-2971 and let us know the nature of your request and your contact information.

Job ID
Job Category
Sales & BD
Primary Location
US-New Hampshire-Exeter
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June Layng
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