Cobham

 

 
Location
US-Virginia-Arlington
Date Posted
09 May 2019



A career with CAES is more than just a job; it is the pathway to a bright future.

Are you searching for a career with a company that offers challenging, diverse projects and opportunities?  Are you looking for a position with a company that is growing and able to offer long-term professional advancement?   Searching for a company that values a friendly work environment and that values YOU? Then look no further!!  Consider Cobham.  #peoplefocusedmissiondriven #everymissionmatters

We are Cobham Advanced Electronic Solutions (CAES), a technologically advanced electronics company employing more than 3,600 talented makers, thinkers, innovators, and doers nationwide. We build things that solve challenging problems from deep space to the depths of the ocean. We serve customers in spanning defense, aerospace, security, medical, and industrial markets.

Cobham is seeking a Site Support Specialist IV in Arlington, VA to perform the installation, repair and preventative maintenance of personal computer and related systems; assists in determining suitable software to meet user requirements; troubleshoots complex software and hardware failures and identifies network problems when they relate to personal desktop or laptop computers; performs the installation, modification, testing and servicing on all internal/in-house data communications network equipment; assists in the recommendation for improvements and the development of technical standards.

Assists in ensuring the overall efficient use and functioning of computer hardware, software and peripheral equipment at multiple sites and travels to perform onsite service as requested, up to 25%. Participates in advanced evaluation of computer hardware, software and peripheral equipment and the creation of practices relating to these technologies. Participates in the complex analysis of hardware and software studies and the development of technical requirements documentation.

Responsibilities:
  • Provides customer support, including system use, package selection and functional troubleshooting.
  • Provides 3rd level support to other technicians for more complex problems.
  • Travels to perform remote onsite service as requested, up to 25%
  • Supports Executive Leadership team members
  • Assists in the preparation of hardware/software user documentation and provides informal training classes on a limited number of software packages.
  • Participates in the installation, maintenance and test of software and hardware as required by department function.
  • Provides advanced technical support in the establishment of company policies regarding hardware and software, organizing vendor demonstrations and evaluating options. Assists in the editing and publishing of various technical bulletins as required.
  • Provision user workstations using LANDESK/IVANTI provisioning utilities, have knowledge of imaging tools such as Acronis or Ghost.
  • Coordinates the installation, maintenance and test of software and hardware as required by department function.
  • Overseeing the maintenance of an on-line inventory of computer resources and the tracking of equipment availability status. May manage a "loaner" program for lending terminals and other technical resources to qualified requesters for business purposes.
  • Engages with customers to supply appropriate IT resources and provide recommendations as required.
  • Engages with other resource specialists and/or technology support staff at the divisional and/or functional levels to ensure consistency in direction and technical advice and the gathering of data for use in developing strategic plans for acquisition of related technological resources.
  • Builds and maintains advanced expertise in various company-wide computer technologies.
  • Partner with INFOSEC and physical Security departments.
Minimum Requirements:
  • Four (4) plus years’ experience in Desktop, Laptop, Printers, Microsoft Operating Systems and software.
  • Exceptional executive customer service experience and proven communication skills.
  • Adept in prioritizing and handle multiple priorities simultaneously.
  • Advanced experience in MS Applications and Operating Systems
  • Bachelor's Degree or post high school education with 10 plus years’ experience within end user support application.
  • Selected applicant may be subject to a government security investigation and must meet and maintain the eligibility requirements for access to classified information
  • US Citizen
Desired Expertise:
  • Familiarity with LANDesk and Service Desk a plus.
  • Bachelor's Degree in Computer Science, MIS or Engineering.
  • Active DoD Secret clearance.
About Us:
Founded in 1934 by aviation innovator Sir Alan Cobham, our values of Trust, Talent and Technology have driven us to become a global leader in state-of-the-art aerospace and defense systems. It's the insights of our innovators today that will secure our collective future. Innovators like you!

If you are authorized to work in the United States, then we encourage you to apply.  We are unable to sponsor work visas.  U.S. Citizenship required for positions requiring a Security Clearance.

Cobham is one of the world's leading companies engaged in the development, delivery and support of leading-edge aerospace and defense systems in the air, on land and at sea. Our clients and partners trust Cobham to deliver the mission-critical technology they need, and we trust our employees to draw on their ingenuity and passion to deliver those solutions. This leads to an empowering culture for our people. Our Leadership team is open, sharing plans for the next five years, driving retention by offering demanding, exciting work, and providing full guidance and mentoring.

Employment Transparency:
Cobham is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of Cobham to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. Cobham will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here and the poster supplement is available here.
The Pay Transparency Policy is available here.

Cobham Advanced Electronic Solutions is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to CAEScareer@cobham.com or call (703) 842-2971 and let us know the nature of your request and your contact information.

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Job ID
req2482
Job Category
Information Technology
Primary Location
US-Virginia-Arlington
Organization
Information Technology
Schedule
Full-time
Recruiter
June Layng
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