Cobham is committed to ensuring your travel experience is safe,
comfortable and hassle free and we can tailor our service to your
specific needs when you advise us prior to travel.
We require a minimum of 48 hours' notice regarding specific
needs. Please call Cobham's Customer Contact Centre on
+61 8 9479 9700 (option 1) to advise us of your
requirements so that we can ensure you the highest level of
On board, we provide an in-flight cabin service to suit the time
of day. Tea, coffee, juice, soft drinks and water are provided free
of charge. Requests for special dietary requirements should be made
48 hours prior to travel through your employer, contracting company
or the organisation chartering the flight.
To ensure the welfare and safety of all passengers whom have
recently had medical treatment, including children and infants, and
those recently discharged from hospital, you will be required to
submit medical clearance from your treating doctor. This form must
be provided to Cobham at least 48 hours before the date you wish to
travel. In the absence of receipt of this form, Cobham may not be
able to clear the passenger for travel and the passenger may be
unable to travel on their preferred flight.
In accordance with the Civil Aviation Orders and the duty of
care to protect passengers and crew, Cobham will not carry
passengers with a contagious disease while they are infectious. A
medical certificate or letter from a physician stating that the
passenger "is not suffering from a communicable disease at the
contagious stage" is required before travel can be approved for the
following contagious conditions:
- Chicken pox
- Hepatitis A
- Scarlet Fever
- Rubella (German measles)
- Whooping cough (Pertussis)
If you think you are suffering from any such illnesses, please
consult your doctor immediately.
Do you need oxygen?
Cobham permits the carriage of BOC Oxycare Travel Packs aboard
its flights. If you require oxygen either continuously or
occasionally while flying we can help you. BOC Gases and other
similar suppliers provide "C" size oxygen cylinders.
All oxygen cylinders must be contained in the travel pack before
they can fly. BOC Gases offer the travel packs for either hire or
purchase. These travel packs fit the oxygen bottle inside and
should contain instructions on how to operate them on board. Your
oxygen flow rate should be prescribed by your doctor, as your crew
is not responsible for this. For more information telephone BOC
Gases on 1800 050 999.
Travelling while pregnant
Cobham's guidelines for permissible travel whilst pregnant are
- For travel on flights less than 4 hours duration, for a normal
pregnancy, medical clearance is not required.
After the 28th week of pregnancy, medical clearance from a
doctor or midwife is required stating the following:
- estimated date of delivery;
- single or multiple pregnancy;
- absence of complications; and
- passenger is 'fit to fly' (it must specifically state that the
passenger is 'fit to fly' as fit to travel is not sufficient and
will not be accepted).
Baby on board!
At Cobham we know how precious your little one is. That is why
you may be able to bring on-board your infant car seat for your
baby's comfort. If you do not have a car seat loaded, we will
provide you with an infant seat belt.
Car seats must be approved prior to the day of flight, as they
must be inspected to ensure they comply with safety standards. For
the safety of your baby, infant seat belts or car seat belts must
be fastened when required; the Cabin Crew will advise you of
When travelling with an infant the following restrictions
- under 7 days old - infant not permitted to travel;
- birth certificates may be required at check-in as proof of
- for safety purposes infants are classified as babies between 8
days old to 2 years old. If your child will celebrate their second
birthday prior to your flight or whilst you are between flights,
please ensure you advise staff prior to booking as they will be
required to occupy a seat with their own seat belt.
Bookings for unaccompanied minors must be made through the
Cobham Customer Contact Centre on telephone +61 8
9479 9700 (option 3) or a travel agent.
- Children aged between 2 and 5 years can only travel if
accompanied by a parent or person aged at least 15.
- Children between 6 and 11 years can travel on domestic
services as unaccompanied minors.
- Children aged 12 to 15 can travel unsupervised, but may be
treated as an unaccompanied young person at the request of a parent
The parent or guardian must ensure that:
- the sender remains at the airport until the aircraft on which
the child is travelling has departed;
- the receiver will be at the destination airport to meet the
child on arrival of the aircraft and will present suitable personal
identification when requested;
- for transit stops of more than one hour, the person nominated
by the sender to care for the unaccompanied child during transit or
transfer will be available;
- declaration is made to the Cobham Customer Contact Centre of
any special requirements needed by an unaccompanied minor.