The most important thing we build is trust

Date Posted
10 Oct 2017
Cobham IT has a new and exciting opportunity for an IT Service Desk Analyst. The role will be providing Provide 1st line support for all ERoW Hub Services and Wimborne IT Services which is cica 800 people.  
Location Wimborne, Dorset  

As an IT Service Desk Analyst your skills and qualifications will ideally include: 

  • 2 years’ experience working on a Service Desk
  • Experience of supporting the following:
  • Windows 7, 8.1 and 10
  • MS Office 2007, 2010, 2013
  • Active Directory, advantageous
  • Exchange/Outlook/Mimecast/Symantec Enterprise Vault,  advantageous
  • Websense, advantageous
  • RSA Tokens/Juniper/Global Protect ,advantageous
  • MobileIron/Windows Phones/iPhones, advantageous
  • SharePoint, advantageous
  • Fluent in French would be advantageous, nice to have 

As an IT Service Desk Analyst your main responsibilities will involve: 

  • Answering all phone calls promptly and politely.  Ensure customers are kept updated on their Service Requests and Incidents.
  • Progress emails and tickets efficiently and effectively following our ITIL processes
  • Assessing the business impact of incidents by asking the 'correct questions', prioritising those incidents and escalating if required.
  • Resolve issues or provide workarounds utilizing solid technical knowledge to ensure a high level of 1st line fix and excellent customer satisfaction.
  • Manage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
  • Creating regular and adhoc excel reports using exports from AD, MobileIron and RSA 
About Cobham plc
Cobham is a leading global technology and services innovator, respected for providing solutions to the greatest challenges, from deep space to the depths of the ocean.
Click here to find out more about us and or check out our LinkedIn company page
Job ID
Job Category
Information Technology
Primary Location
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