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Date Posted
12 Oct 2017
Cobham Aviation Services has an exciting opportunity for an Application Support Analyst. This role would suit a recent IT Graduate. The primary role of the Application Support Specialist - RAMCO is to enable and support the organisation through the management and maintenance of the RAMCO Package. This is an integrated ERP package used by Cobham Aviation Services (CAvS) in Australia, UK and other international locations. The package provides CAvS with the following functions:
  • Aircraft Maintenance, Repair and Overhaul (MRO)
  • Procurement
  • Finance (GL/AR/AP)
  • Asset Management including Aircraft Rotables
    The Application Support Specialist - RAMCO will be trained and required to provide hands on technical support and recommendations for the appropriate use of the package. The Application Support Specialist will also be responsible for coordinating interface requirements with other application staff and technical support personnel.
About Cobham Aviation Services
Cobham Special Mission, which is part of Cobham Aviation Services, provides customers with integrated services for airborne special mission operations. Its capabilities include aerial surveillance, operational readiness training, aircraft modification and integration, search and rescue, and environment surveillance and response.
Cobham Special Mission uses highly customised aircraft to conduct border protection and surveillance operations in Australia and the UK, as well as providing operational readiness training through electronic warfare training for the UK Ministry of Defence. It’s also a leading supplier of flight inspection services.  

As an Application Support Analyst your skills and qualifications will ideally include:

  • University degree in the field of computer science and/or equivalent work experience.

Experience (essential and Desirable)

  • Ideally experience in implementing and supporting packaged software solutions, in particular ERP, MRO or Finance packages.
  • Proven experience in presenting ideas to different teams
  •  Ideally some exposure to managing diverse and complex technology related projects.
  • SQL/ Reporting Services, Preferred  

As an Application Support Analyst your responsibilities will include: 

  • Hold Safety as a core value and contribute to the achievement of a Zero Harm and an incident/ injury free environment through active participation in all safety programs relevant to the position
  • Provide day-to-day support and oversight, performance management, data backup, system security and problem solving for the RAMCO product.
  • Develop and maintain technical, system and operational knowledge of the business application.
  • Provide technical SME support to users on package configuration and user security/ access
  • Coordinate preventative maintenance activities between vendors, IT and the business, including the installation of service packs, patches, and hot fixes.
  • Manage availability of the package and ensure SLAs are met.
  • Collaborate with external organisations, internal technical staff, other Application Support staff and Business System Owners.
  • Build and maintain a close relationship with external vendors and manage the agreed SLAs.
  • Manage the Change Management process for modifications to Business Applications and user access.
  • Participate in business support through reporting. 
About Cobham plc
Cobham is a leading global technology and services innovator, respected for providing solutions to the greatest challenges, from deep space to the depths of the ocean.
Click here to find out more about us and or check out our LinkedIn company page
Job ID
Job Category
Information Technology
Primary Location
Cobham Aviation Services
John Kirtley
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