Cobham

The most important thing we build is trust

 

Cobham knows that customer relationships and close communication are essential to effective support services delivery. Through our dedicated customer services team, and innovative service solutions our teams stand ready to deliver service excellence.

Cobham prides itself on delivering first class, rapid, friendly and efficient service solutions to all of our customers.

 

Our dedicated team of Customer Services Representatives provide a single point of contact to assist and guide our customers with all nature of enquiry.

General Enquiries:

  • Dedicated point of contact (always know who to call)
  • Rapid guidance and assistance
  • Effective management of customer complaint or issue

 

Order Processing:

  • Request for Quotation (RFQ) response
  • Quotations and order acknowledgements

 

Contract Administration and Status Reporting:

  • Regular delivery and progress status reporting
  • Contracted services interface (Key Performance Indicators)
  • Emergency assistance 24x7x365 where contracted
  • Product and specific contract knowledge, responsive
  • Monitoring and improving services
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