Quality Assurance

Quality Policy
Cobham's quality policy is based on our core principle to deliver outstanding results for our customers. We aim to achieve this by understanding and delivering what customers really need at a price that represents value for money.

FM1303

We work on projects with a good profit level to assure a long-term relationship with our customers and partners. We continue to look for new and improved ways to do things.
We approach all relationships with a win-win attitude and we believe that mutually open, honest and timely communications build trust, which is essential for a long-term relationship.

Quality Statement
Cobham Technical Services operates a quality management system that is registered by BSI as complying with BS EN ISO 9001:2008, including the TickIt requirements (registration number FM 01303). The company maintains other quality management system accreditations and certifications that are linked either to a specific market, technology or customer.

Our quality management system is defined in general terms by a quality manual and in detail by a series of quality procedures. These documents, and other relevant material, are provided to all Cobham staff via our Intranet. This quality management system is implemented so as to meet the specific contractual and technical requirements of each individual project.

The quality assurance manager is responsible to the General Manager for defining the quality management system, maintaining it and, when needed, for continually improving the process and standards. The quality assurance manager is also responsible for identifying quality problems and initiating effective solutions.

Individual project quality is devolved down from the heads of business units to the line managers and, for day-to-day activities, to project managers. Quality assurance representatives are appointed from the engineering staff to give local quality support and provide a link between their business units and the quality assurance manager.

Customer Feedback
Your feedback is important to us. If you have a complaint or compliment about any of the products or services that Cobham Technical Services has provided, please advise your normal Cobham contact or our Quality Assurance Manager, Mr Peter Davis, by telephone: +44 (0) 1372 367056, fax: +44 (0) 1372 367119 or email: peter.davis@cobham.com

Cobham Technical Services quality manual